A Better Donation Page

A Better Donation Page

A good online donation page is essential for nonprofits. When we first started in 1997 we spent most of our time explaining why it was safe to make an online donation.  Now we talk about donor psychology and how to structure the donation page so donors will stay engaged, donate generously and finish the transaction.  After almost 20 years and $350 million in processed transactions, we’ve got some good tips for you:

  1. Your donation page should match the look and feel of your site (branded pages can result in up to 39% more transactions).  You’ve likely heard this one before.  It’s true!  If you’re still using PayPal for Nonprofits -- it is probably time for an upgrade!

  1. Keep your form as simple as possible.  We can’t stress this enough. There will likely  be people at your organization who want to collect more information from your donor.  Just say “no”!  We highly suggest you collect the minimum information needed to process the transaction.  Just remember….Simple = Success.

  1. Remind donors their donation matters -- but do it in just one sentence.  At the top of your form reinforce why they clicked that Donate button.  Say something like:  “Your Donation Will Change Lives by Funding ALS Research” or “Your Support Improves the Lives of At Risk Youth” and so on.  Be brief, this is not the place for a paragraph to convince.  They made it to your donation page for a reason -- now you want to keep them there.

  1. Donation amounts matter.  Offering donors the option of three donation amounts and an other box have proven to generate the highest transaction size.  Your lowest ask should be about $10 over your average online donation amount.  That means if you average $25 online then go ahead and ask for $35 and then maybe $70 and $125, etc.  Asking for too much ($1,000, etc) can discourage giving or lower your transaction size so don’t be seen as greedy.  Make them feel really good about the amount they are giving!

  1. Consider calling out ways the donation can impact your cause.  Let donors know what your organization can do with a $50 donation, a $100 donation, etc.  Donors love to feel their gift is making a real difference.  Examples are really helpful.

  1. Make sure your donation form is responsive.  Mobile donations grow every year.  You are likely missing out on a lot of transactions if your page is not responsive.  


If you don't see the answers below, contact us or visit our documentation site

Absolutely not - that's our job! Our engineers match the look and feel of your existing site - copying the wrapper and navigation. Donors will feel like they never left your site. The page is hosted on our secure server and you simply link to it from the Donate button on your homepage. We take care of providing the online receipt and sending the email thank you with your organization's email address.
No, you can use a better one that can save you money and provide excellent service and flexibility. And, the money will still be directed into your current bank account. Our preferred provider, Moneris, has been able to beat or match the fees of any client we've referred. Plus, Moneris offers ACH service so you can save money on recurring gifts.
Yes. We can setup a special page for your campaign where you can accept donor pledge and payment information. We automatically divide the pledge into equal payments based on donor selection (monthly, quarterly, pay all at once) and send an email thank you after each successful pledge payment.
We store your data in a password protected control panel. You can view and download into an Excel or CSV file format 24/7. We do not charge for multiple users.
Yes. Security is at the heart of our business. We go through quarterly certification with McAfee.
We have a lot of experience dealing with fraudsters and have several safe guards in place that virtually eliminate fraud.
No. We're available through techsupport@charityweb.net or by phone 866.4.eTools ext 104. One of our experienced engineers will be happy to assist you.
We have a lot of experience with online fundraising and are happy to share our knowledge with you. We've worked with some of the largest charities in America. Our flat transaction fee is pretty unique too. We're committed to not taking a percentage of the transaction so you get to keep more of what you earn. We could go on...but let's end with our keen ability to customize applications so your fundraising vision becomes a reality. All this and we're affordable too!

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